Frequently Asked Questions
Q: How do I place a custom order?
A: You can place a custom order by using our contact form on the website. Just include your first name, email, and a detailed message about what you want. Let us know your design ideas, text, or any specific requirements. We’ll get back to you within 24 hours to discuss your project and provide a quote.
Q: What customization options do you offer?
A: We specialize in custom leather engraved patches for hats, DTF printing for t-shirts and hoodies, and laser engraving for accessories. You can customize text, graphics, or both—whether it’s a personal message, business logo, or one of our signature bold phrases.
Q: Can you work with my own design or logo?
A: Absolutely! If your artwork is “print ready,” there’s no extra charge for custom designs. If you need us to create or adjust a design for you, there’s a small charge for our graphic design services. We’ll always let you know about any fees upfront before starting your order.
Q: How long does a custom order take?
A: Custom orders typically take 7–10 business days from design approval to completion. During busy seasons or for large orders, it may take up to 14 business days. We’ll give you a specific timeline when you place your order.
Q: What hat sizes do you offer?
A: Our snapback and mesh back hats are adjustable and fit most head sizes comfortably (typically 21–24 inches in circumference). The adjustable design works for both men and women.
Q: How do I know what apparel size to order?
A: Our t-shirts and hoodies run true to size. T-shirts range from $24.99 to $29.99 depending on the size ordered, and hoodies range from $64.99 to $79.99 depending on the size as well. If you're between sizes or prefer a looser fit, we recommend sizing up. Contact us if you need specific measurements for any item.
Q: How much do your products cost?
A: Hats are $29.99. T-shirts range in price from $24.99 to $29.99 depending on size. Hoodies range in price from $64.99 to $79.99 depending on size.
Q: Do you offer different hat styles?
A: Yes! We offer snapbacks and mesh back styles—both work great with our custom leather patches. Let us know your preference when ordering, or we can recommend the best style for your design.
Q: How much does shipping cost and how long does it take?
A: Shipping costs and timeframes depend on your location and order size. Standard shipping typically takes 3–5 business days after your item ships. We’ll provide exact shipping costs when you place your order and send tracking info once it ships.
Q: Do you ship nationwide?
A: Yes, we ship throughout the United States. We’re based locally but can get your custom Grim Hats gear to you wherever you are.
Q: What’s your return policy?
A: Items in original condition can be returned. Since we specialize in custom items made just for you, returns on customized products are evaluated case-by-case. Standard items can be returned within our normal return window if they’re unused and in original condition.
Q: What if I’m not happy with my custom design?
A: We work with you during the design process to make sure you’re happy before we start production. You’ll get a preview of custom designs for approval. If there’s an error on our end, we’ll make it right.
Q: Do you offer bulk discounts?
A: For larger orders or business customers, we can discuss volume pricing. Contact us with your specific needs and quantity, and we’ll work out pricing that makes sense for your project.
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