Grim Hats Lifetime Craftsmanship Guarantee
Grim Hats Lifetime Craftsmanship Guarantee
We build gear that gets worn — and we stand behind what we make.
When you buy from Grim Hats, you’re not buying “stuff.” You’re buying craftsmanship made to be used, abused, and shown off. If something fails because of how we made it, we’ll make it right.
This Lifetime Craftsmanship Guarantee covers manufacturing defects in materials and workmanship for as long as the product exists. If it’s our fault, we’ll repair it, replace it, or rebuild it—whatever makes the most sense.
CLICK HERE TO LEARN MORE ABOUT GRIM HATS LIFETIME CRAFTSMANSHIP GUARANTEE
What’s Covered
Manufacturing defects in materials & components, including:
Hats/headwear construction (panels, seams, sweatbands, closures)
Materials we apply as part of construction/decoration (as included on the product)
Hardware we install, including snaps, buckles, rivets, grommets, D-rings, zippers (if applicable), and other metal hardware used in construction
Workmanship issues, including:
Stitching failures caused by manufacturing
Seam separation
Attachment failures (labels, closures, installed components) caused by manufacturing
Applies to:
Stock products purchased directly from GrimHats.com
Custom-made products
Domestic and international orders
What’s Not Covered
We make tough gear — but nothing is indestructible. This guarantee does not cover:
Normal wear & aging, including:
Fading, patina, or natural breakdown from time and use
Minor scuffs, scratches, or cosmetic wear
Stretching/shape change from regular wear, sweat, weather, or heat
Damage from use, accidents, or abuse, including:
Cuts, tears, punctures, burns, or heat damage
Crash/impact damage
Pet damage (scratches, chewing, etc.)
Modifications & alterations, including:
Customer-added hardware, decorations, or embellishments
Dyeing, chemical treatments, or harsh cleaners
Alterations done outside of Grim Hats
Improper care, including:
Machine washing/drying (unless the specific item says it’s safe)
Damage from bleach/solvents/household cleaners
Mold/mildew from improper storage
Water damage from neglect or prolonged soaking
How to Keep Your Guarantee Valid
DO:
Spot clean gently (mild soap + damp cloth)
Store in a cool, dry place
Keep out of prolonged direct sun when not in use
DON’T:
Machine wash or machine dry
Use harsh chemicals, bleach, or solvents
Store damp or in humid conditions
Leave in extreme heat (car dashboards, near heaters, etc.)
How to File a Claim
Email us with:
Your order number (if you have it)
A quick description of the issue
Clear photos (close-up of the problem, full product shot, and any tags/labels if applicable)
Once we review it, we’ll reply with next steps. If approved:
You cover shipping to us
We cover shipping back to you (after repair/replacement)
If the original item is discontinued, we’ll offer the closest replacement or an equal-value alternative.